Refund policy

Return and Refund Policy

As our baked goods are freshly made and perishable, we cannot accept returns or cancellations once an order has been prepared or dispatched.

Please check your order carefully before completing payment. If you need to cancel or amend an order, contact us as soon as possible. We cannot guarantee changes once preparation has started.

If your order arrives damaged, incorrect or unsuitable for consumption, please contact us within 24 hours of delivery at drakesglutenfreebakes@hotmail.com. Please include your order number and clear photographs of the product and packaging.

Where appropriate, we will offer a replacement or refund. This does not affect your statutory rights.

Refunds, when approved, will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.